Shipping Policy

UK Delivery

We ship with Royal Mail Tracked 48 for standard UK deliveries at a flat rate of £3.50. Delivery typically takes 2-3 working days.

For faster delivery, we offer Royal Mail Tracked 24 at a flat rate of £4.00, available for orders placed before 2.00pm GMT.

Free Shipping: We offer free UK delivery on all orders over £50 via Royal Mail Tracked 48.

For orders over 4kg, we use Parcelforce. Please note that Royal Mail Tracked 24 may not be available for remote regions such as (but not limited to) the Scottish Highlands.

Any orders placed after 2.00pm GMT from Friday to Sunday will be dispatched the following working day.

For UK addresses classified as ‘offshore’ (including but not limited to Northern Ireland, Jersey, Guernsey, and the Isle of Man), we reserve the right to use the most efficient shipping methods available.

 

European & International Delivery

For all European and international orders, we ship via Royal Mail and Parcelforce.

Delivery times typically range from 3-10 working days, depending on the destination.

Shipping costs are calculated at checkout based on the order weight and delivery location.

We reserve the right to use the most efficient shipping method available at the time of dispatch.

 

Duties & Local Taxes

As we are based in the UK, if we ship to a country where duties or local taxes are payable these responsibilities lie with the customer. Please note that any associated duties are not included in the cost of the items purchased. Please note that as of 1st January 2021 this includes the EU and Ireland. We do not accept any responsibility for duties or taxes incurred by the customer when shipping outside the UK.

Standard Terms of Delivery

In the unlikely event that you have not received your order within the specified timeframe, please refer to your tracking information and reach out to Royal Mail or Parcelforce for more information. If you are unable to resolve directly with either company. please contact us urgently and we will do our best to resolve. Please be aware that it is the customers sole responsibility to notify us about lost items within 7 days of dispatch. All customers are obliged to comply with Royal Mail or Parcelforce claim and compensation process – failure to comply with these processes will result in no refund being issued. Please ensure your delivery details are kept up to date as Chakao Ltd will have no liability for any orders posted to the wrong location. Chakao Ltd will have no liability in regards to any failure to deliver ordered goods that relates to events and circumstances outside of our control including but not limited to, floods, fire, explosion, strikes, industrial disputes, network access and accidents.